Frequently asked questions

We don’t have a permanent retail store, but you can shop our products in person at Makers’ Market (3069 Dundas St West, Toronto) at the same prices as online.We also participate in local pop-up markets, where you can meet us and try selected products. Follow us on Instagram for upcoming dates and locations.

Yes! We offer free Canada-wide shipping on orders over $100. For smaller orders, shipping is calculated at checkout based on weight and destination. We also offer free local pickup in the GTA: TorontoUnion StationThe Junction (Dundas St. West / High Park) Markham / Richmond Hill / VaughanFirst Markham Place (FMP)Times Square (Richmond Hill)Longo's (Bathurst & Rutherford)Mississauga Mississauga Chinese Centre

Can you ship to Vancouver, B.C. or the U.S.?Yes, we ship across Canada. Our shipping rates are generally:Ontario: $12–$25Across Canada: $15–$30Free shipping on purchases over $100 For B.C., shipping is estimated at $15 for two 200 g jars.Unfortunately, due to current logistics limitations, we are unable to ship to the U.S.For an exact shipping quote, please send us a message on Instagram with your postal code, and we’ll provide the shipping cost based on your location.

We have 7 pick up locations across the Greater-Toronto-Area, and 3 locations only for evening pick up. Our pick up are face-to-face pick up. You can choose these pick up locations at Check-out. Union Station (Downtown Toronto) - Weekday 12pm or 4-5pmThe Junction (Dundas St. West / High Park) - Everyday 11-6pmTimes Square / Woodbine &407 (Markham | Richmond Hill) - Weeknight eveningsBathurst Longo's (Vaughan) - Weeknight after 7pmMississauga Chinese Centre - Weekday 1 pm or after 6:30pm

Yes. Some of our traditional herbal infusions and herbal mocktails contain traditional sugars such as Yellow Rock Sugar (黃冰糖) and Dark Brown Sugar (黑糖), reflecting the flavours and recipes of traditional Chinese culinary heritage. Our recipes are inspired by the traditional Asian philosophy of “Food as Medicine” (藥食同源). This reflects our cultural and culinary heritage and is not a medical claim.

All of our products are made locally in Toronto, Ontario, Canada. Our products are prepared by our team in licensed commercial facilities, using carefully selected ingredients and materials, many of which are sourced locally through Ontario suppliers.Over 90% of our ingredients and packaging are sourced through Ontario suppliers, and our products proudly carry the official Ontario Made designation. Quality and ingredient selection are important to us.

All Blossom products are made in small batches to maintain freshness and quality. Unopened herbal concentrates have a shelf life of 12–18 months from the production date; the “Best Before” date is stamped on every package. Our comfort pillows can last 36 months or longer, while our essential oil blends are best used within 18 months from the production date.

All our concentrates are made with 100% natural, plant-based ingredients and contain no animal products. While they are completely plant-based, they are not officially certified vegan.

Our products are all-natural and made without preservatives.For herbal infusions and mocktails, unopened packages can be stored in a cool, dry place away from heat and direct sunlight. Once opened, refrigerate and enjoy within 3 months.

Most of our products are naturally gluten-free. Only two items contain barley: Gut Refresh Jelly and Lotus Fairy Infusion. All other products are made without wheat, barley, or other gluten ingredients.

Absolutely! Our concentrates can be adjusted to suit your taste. For a stronger flavour, add another ½ spoonful. For a lighter drink, add up to 50% more liquid than suggested.Our concentrates contain sugar, so enjoy your drink, but drink in moderation — even when it tastes sooo good! 😊

Absolutely. If you have questions about how to use any of our products, you can reach us through the chat function on our website or send us a message on our Instagram page.If you contact us through the website chat, please leave your email address so we can get back to you with an answer.

Yes. The entire pillow, including the outer cover and resin zipper, can be microwaved.For the best warming experience, place the pillow in a covered, microwave-safe container. This helps retain moisture and distribute the heat more evenly while releasing the natural aroma of the filling.

Yes, the external cover is washable. Machine wash on a cold cycle and hang dry. Do not put the cover in the dryer, as heat may damage the cover or zipper.Do not wash the filled pillow. Water can permanently damage the pillow and its herbal filling.

Yes! Cash payments are accepted for:Pickup orders under $50 — cash is accepted at the pickup location.Market purchases — we accept cash at our event booths.For delivery orders and orders over $50, we accept credit card or e-transfer.

For online orders, we accept credit card, Apple Pay, Google Pay, and e-Transfer.For e-Transfer payments, please include your order number in the e-Transfer message. All orders are charged in Canadian dollars (CAD). We are not currently collecting sales tax.